EPA USA Inc is Hiring Director of Operations - Collections in Phoenix, Arizona (Closed)
Updated: Aug 31
Closed & updated on 2020/7/30, however, please feel free to send your resume for future opportunities, thank you.
Please email to sofia.liang[at]elpaloalto.co
EPA USA Inc is an exciting, start-up company that has already fund-raised over $1 million. This California company with operations Downtown Phoenix, Arizona is looking forward to welcoming you to our team. Join 3,500 professionals serving 500 corporate clients around the world! Share your ideas and grow. The sky is the limit on the EPA USA Inc team!
What will be your Role?
Ensure Team Leader’s have tools need to perform their functions and remove all obstacles for Operations Group success
Advanced knowledge and understanding of all Collector and Team Leader goals, including KPI’s, meet team goals and hold the team accountable.
Provide constructive, measurable, and actionable feedback to the Agent and Team Leader levels.
Manage workforce for proper scheduling and attendance adherence.
Communicate effectively with all levels of the organization in writing and verbally.
Ensure all Collectors, Team Leaders and Managers participate in timely, effective training
Contributing to creating and improving policies, training and development
Maintaining a positive, professional attitude and appearance
Superior communication skills including both written and verbal, combined with analytical and problem-solving skills
Have an advanced to expert knowledge of FDCPA, FCRA and other collections-related laws
Demonstrated ability to multi-task and work in a fast-paced environment
Ability to gain employee and management rapport through listening, relationship building and professional but persuasive communication skills
Must be able to excel in a fast paced, team-oriented environment
Previous experience in a Collections Management position
Proficient in Microsoft, cloud-based products, and online apps
Flexibility. Ability and willingness to fill any role based on business needs
Bonus Points if You:
Have an advanced to expert knowledge of 3rd Party Collections and/or debt-buying
Bachelor’s degree preferred
EPA USA is conveniently located in downtown Phoenix, less than 1 block from the light rail. You will work in a positive, professional environment in a modern office location with free coffee and snacks are available. We offer a competitive holiday, sick and paid time off policy.
EPA USA Inc. was founded in 2019. EPA USA Inc is a spin-off of MBA Consult, a company founded in 1996 and employing more than 3,500 people across the Americas, Asia, and Europe. EPA USA Inc. is focused on partnering with financial institutions to create leading solutions for analytics and debt collection in the US Market as a result of an innovative, committed, and customer-focused culture.
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Job Type Part-time, Full-time
Location Central location of downtown Phoenix, Arizona
Hiring Period Long-term