• Sofia L

FDCPA Training

Updated: Oct 9


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We are delighted to have our first 5-day FDCPA (Fair Debt Collection Practices Act) training for collections specialists on September in EPA USA Inc's new office, we have experienced and new employees to join this training. By the end of the training, everyone has passed the internal FDCPA exam. After the training, collections specialists are more knowledgeable about how we shall comply with FDCPA and more confident talking on the phone and providing better customer services.


Our CEO Ryan Sester focused on the collections-related topics

  • Compliance for FDCPA

  • SOP: Beginning a phone call

  • SOP: Pay by phone disclosures

  • SOP: Leaving messages

  • Collections terms & concepts

  • Specialties regarding different types of bankruptcy

  • Payment processing

  • Skip Tracing

  • Negotiations

  • Our clients

Our president director Kamil had covered the topics about company

  • The company's vision, mission and purpose

  • Our international presence

  • Why collections agency is important? How we support the USA economy?

Jan from IT department focus on our propriety software DebTech

  • How to use DebTech?

  • IT exam

Our first 3rd party trainer covered the topic about

  • Soft skills, communications

Our support team John talked about

  • How they could support our office

Sofia had talked about

  • Marketing that everyone in EPA USA Inc is presenting the brand!

The Sky is the Limit on the EPA USA Inc Team!
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