Updated: Oct 9
We are delighted to have our first 5-day FDCPA (Fair Debt Collection Practices Act) training for collections specialists on September in EPA USA Inc's new office, we have experienced and new employees to join this training. By the end of the training, everyone has passed the internal FDCPA exam. After the training, collections specialists are more knowledgeable about how we shall comply with FDCPA and more confident talking on the phone and providing better customer services.
Our CEO Ryan Sester focused on the collections-related topics
Compliance for FDCPA
SOP: Beginning a phone call
SOP: Pay by phone disclosures
SOP: Leaving messages
Collections terms & concepts
Specialties regarding different types of bankruptcy
Our president director Kamil had covered the topics about company
The company's vision, mission and purpose
Our international presence
Why collections agency is important? How we support the USA economy?
Jan from IT department focus on our propriety software DebTech
How to use DebTech?
Our first 3rd party trainer covered the topic about
Soft skills, communications
Our support team John talked about
How they could support our office
Sofia had talked about
Marketing that everyone in EPA USA Inc is presenting the brand!
The Sky is the Limit on the EPA USA Inc Team!