• Sofia L

Collection Specialist in Phoenix, Arizona (Urgently Hiring, No Weekend)

Updated: Oct 9


YOUR RESUME

OUR STORY

  • EPA USA Inc is an exciting, start-up company that has already fund-raised over $1 million. This California company with operations Downtown Phoenix, Arizona is looking forward to welcoming you to our team. Join 3,500 professionals serving 500 corporate clients around the world! Share your ideas and grow. The sky is the limit on the EPA USA Inc team!

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YOUR BENEFITS, PERKS & FUN

  • Massage chairs to help you relax from the stress

  • Paid time off (PTO)

  • Weekly or Monthly Company Lunch

  • Great OPEN modern office environment

  • Open-minded management are willing to discuss any problems

  • Conveniently located in the heart of Downtown Phoenix

  • Close to light rail and public transportation

  • New Hire Training Program

  • Kitchen stocked with free coffee/tea

YOUR RESPONSIBILITIES

  • Interacting with customers, through outbound and inbound communication who are delinquent or charged-off, providing assistance by answering questions and process requests by phone, email, and chat

  • Responding to incoming customer calls, emails and chats regarding collections/billing issues, service questions and general concerns

  • Analyzing and applying sound judgment to overcome objections, analyze the customer’s ability to pay and finding tailored solutions to establish a repayment plan and create a positive customer experience

  • Assisting customers with disputes and inquires and reconciling payment histories

  • Performing complete and creative skip tracing techniques to locate and contact customers

  • Providing thorough and accurate documentation to customer accounts through our communication channels

  • Contributing to creating and improving policies, training, and development

  • Maintaining a positive, professional attitude and appearance

YOUR MINIMUM REQUIREMENTS

  • Superior communication skills including both written and verbal, combined with analytical and problem-solving skills

  • Demonstrated ability to multi-task and work in a fast-paced environment

  • Ability to gain customer rapport through listening, relationship building and professional but persuasive communication skills

  • Must be able to excel in a fast-paced, team-oriented environment

  • Previous experience in collections, sales or customer service

  • Proficient in Microsoft, cloud-based products and online apps

YOUR ADDITIONAL REQUIREMENTS

  • Speak Spanish fluently

  • Have working to advanced knowledge of FDCPA, FCRA, and other collections-related laws

  • College experience. Bachelor’s degree preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


COVID-19 considerations

  • We do provide the medical mask to employees.

Schedule

  • 8 hour shift

  • Day shift

  • Monday to Friday

  • Typical start time: 8 AM

  • Typical end time: 5 PM

This Job Is Ideal for Someone Who Is

  • Dependable - more reliable than spontaneous

  • People-oriented - enjoys interacting with people and working on group projects

  • Adaptable/flexible - enjoys doing work that requires frequent shifts in direction

  • Detail-oriented - would rather focus on the details of work than the bigger picture

  • Achievement-oriented - enjoys taking on challenges, even if they might fail

  • Autonomous/Independent - enjoys working with little direction

  • High stress tolerance - thrives in a high-pressure environment

Job Type: Full-time

Benefit Conditions: Waiting period may apply

Work Remotely: No

Work Location: One location

Paid Training: Yes

Management: Ops Manager

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